FAQ’s
Most frequently asked questionsReturns and Cancellation
I want to return a product - how is that handled?
Please use our Returns Portal. It will guide you step-by-step through the returns process.
I need to cancel my order / a part of my order.
Please contact our support with your order number at shop@oktagonmma.com.
I received a damaged package / A product in the package is damaged.
If the package itself is damaged, do not accept it or write a damage report with the courier.
If you have already accepted the package or only a product inside is damaged, please contact our support immediately: shop@oktagonmma.com. Our colleagues will guide you through the claims and returns process.
Delivery and Availability
When will my order be delivered?
Delivery heavily depends on the delivery service you choose. UPS and DHL Express deliver inside 3 work days worldwide. With other services you can expect a delivery inside 7 work days if you are ordering within Europe. Outside Europe delivery times can range from 3 days to 3 weeks depending on your location.
Please keep in mind that some products have specific delivery times, which are always stated in the product description – these always apply to signed items, framed pieces or custom name jerseys.
For pre-orders, please pay attention to the “estimated restock date,” which determines the delivery timeline.
Please keep in mind that some products have specific delivery times, which are always stated in the product description – these always apply to signed items, framed pieces or custom name jerseys.
For pre-orders, please pay attention to the “estimated restock date,” which determines the delivery timeline.
I’m looking for a specific product / The product I want is sold out - Will it be restocked?
Fighter jerseys from this year's collection are regularly restocked. However, products from our summer/winter collections are limited – once they’re gone, they’re gone forever. For further questions about availability, contact our support: shop@oktagonmma.com
When will the jersey of my favorite fighter be available?
Each year, new stars rise at OKTAGON. We try to adjust our fighter jersey collection based on your interest. However, not every fighter has their own jersey. In such cases, you can order a custom name jersey
and add your favorite fighter’s name 👊.
Other
How customizable is the custom jersey?
The only customization we offer is the printing of your chosen text on the back of the jersey. For an example please see the pictures on the product page. The design and color of the jerseys cannot be changed.
What is the difference between a “Classic” and a “Signature” version of a jersey?
The “Classic” version is a regular jersey as pictured on the product page.
The “Signature” version is a classic jersey hand-signed by the fighter with a permanent marker.
The “Signature” version is a classic jersey hand-signed by the fighter with a permanent marker.
Couldn’t find an answer to your question?
Contact our support at: shop@oktagonmma.com